obi200 factory reset

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A day or so later, it will stop working with inbound calls. We’ve run on the dirt-cheap route often with other devices. Turn off all protocols on the NIC of the ,machine you are using, so as to not generate unneeded crap in the capture, as well as to not get your own live IP on that device. Never had a real issue with the hardware itself. The audio quality was great. Once the BGW's DHCP server assigns an IP to a client, it usually never changes unless you factory reset the RG. Press the Home and Back keys simultaneously. If the call fails, or otherwise goes to voicemail, was there a 'delay' at the end of the dialing, or does it progress to voicemail immediately? The problems seemed to disappear but returned within about two weeks. A day or so later, it will stop working with inbound calls. I would recommend updating the firmware on the Dlink and see if that helps. Unfortunately, even if I didn't touch the obi200 phone during an incoming call, I had trouble answering on a linked cell phone. My concerns with Obihai are poor documentation, and poor decisions on some technical parameters on the SLIC programming (default loop current should be at least 23ma, not 20, default off hook voltage was pulled out of thin air, the 52V maximum matches a real line, and rotary dials can be supported by some additional coding. They are used to provide the user with a visual indication of the working order and general status of key functional aspects of the OBi device. Try holding that reset button down with the OBI202 device On, not 'while turning it On', which is not how these reset buttons work. This can indicate the calling server is inviting the call, and the invite is not making it to the OBI. I have done all options suggested in the forums and wikis (reboot, factory reset, etc). Proceed to Step 2. 1. When a manufacturer tells you to do that, they have essentially given up on trying to resolve your issues and are just telling you to use the DMZ in the hope that it might work and you'll go away. Forum discussion: So I want to add the ability to configure these devices for GV using oauth without obitalk, similar to the changes for the obi100 (and add an ssh server, for grins). Otherwise, try a different, NOT DLINK router. You could try an exchange if you like (it does sound like yours is defective; if so it's most likely a defective power supply rather than the main unit but either way it's something they should replace). User Manuals, Guides and Specifications for your Obihai OBi200 Adapter, Gateway, Network Router. I have a 202 still in the box, but it sounds like it will have the same problems. You will be prompted to confirm. Outbound calls are mostly fine though. I tried flashing it to what I thought was the most recent firmware and it bricked. Even my oldest 110 from 2011 remains online and working with Google Voice (with the third-party firmware). How to perform a factory reset: 1. Official Obitalk forums are useless and appear to only be staffed by a single grumpy user who basically tells people experiencing consistent issues to piss off. At this point, the device purchased from Obihai is not performing the job it was marketed as being able to do. 3. Report abuse. Adapter Obihai OBi200 Detailed Technical Specifications. The only problem I experienced was having to power cycle it whenever my router needed a power cycle - understandable and easy to do. Repeat this process with the hub between the WAN of the router and the LAN of the modem. 2. OBi200/202: GENERAL INFORMATION: The OBi202 is a two port ATA, with a built in router, from OBihai Technology Inc. Sometimes I could answer on a linked cell phone instead; other times not. It has made it 5 days or so without needing to be restarted. Obihai: OBi200. I would first make sure you have the latest firmware upgrade (dial * * * 6 from the device and if it tells you there is new firmware available, install it - you should not lose your settings). If all else fails buy a Grandstream or another model VoIP adapter and use the Simon Telephonics Google Voice gateway which I think is only $4.99 or $5.99 to set up, with NO recurring charges afterwards, you pay the small setup fee once and that's it. OBiTALK. There are four (4) LED lights on the top of the OBi. 0. Yes, it has gotten worse for me as well and is now almost every call. Sign in to www.obitalk.com and select the device you are going to reset from the OBi Dashboard. What is the proper way to perform a factory reset on an Obi200? Rather than be annoyed by the cure that works, embrace it. 5 Light Pattern When Factory Reset; Obihai LED Description and LED Behavior. Gpz1100 +10 more. Read more. I also am experiencing this with 202. My bet, is you don't see any traffic inbound to it. If the Obi200 is restarted, incoming starts working again. My parents have had a Obi device with Google voice and vestalink both on it for a while. Benoit Goulet-Lamoureux. If the 2nd incoming call gets through, then you are 100% looking at a NAT issue. Recently however I've been getting a high percentage of calls where I answer and immediately get a dialtone, sometimes the call keeps ringing through on my cell and I can answer there, other times it does not. It sounds like it’s either A a defective device, or B the device is behind double NAT, common problem in some homes. I've got over 100 Obi 302's deployed-- extremely solid. See all 32 articles. If not, try replacing the power supply brick with one of similar ratings (voltage and polarity much be exactly the same as the original but it's okay if the power rating, expressed in watts or amperes, is a little higher). The problems seemed to disappear but returned within about two weeks. Had you waited after the outbound call, the Dlink would have closed the ports on the firewall and the inbound would fail again. 3. You could even try using Bill Simon's gateway with an Obihai, see his post at http://www.obitalk.com/forum/index.php?topic=13169.0 and also instructions at http://www.obitalk.com/forum/index.php?topic=13147.0. Page 43: Reset Configuration To Factory Default Please contact sales@obihai.com for information regarding the … Navigate to Extensions and click Add Extension. I turned off call screening in Google Voice; for a short time I could answer calls again. Hold it down for at least 15 seconds, preferably 30 seconds. Press question mark to learn the rest of the keyboard shortcuts. Read more. 2. The Obi200 is plugged into the DLINK. Obihai: OBi202. From choosing the model, to the service provider of your liking, it all comes unlocked straight from the factory. I bought an obi200 in November 2017 and used it with Google Voice. I could then use the obi200 only for outbound calls. Unfortunately, even if I didn't touch the obi200 phone during an incoming call, I had trouble answering on a linked cell phone. If so, I would return it. ), Press J to jump to the feed. Obihai: OBi300. The phone would ring but the expected. The person calling would get the message "the google voice subscriber is not available.". After a few seconds, you will see a message stating, "The device was deleted successfully." Obihai's products have been going downhill. 5.0 out of 5 stars 7. You will be prompted to confirm. IMMEDIATELY try int incoming call again. Cookies help us deliver our Services. The OBiTALK Portal. Then do a hard reset of the Obihai device – dial ***8 from a connected phone and follow the prompts to restore the factory default settings. If you find anything let me know. I gave my Obi202 and Obi 212 away and only have an Obi200 which doesnt include a router and I cant remember where the setting is located ( probably in the router section) but once you reset to factory you can only access it from the lan side and when connected you need to locate and enable WAN Access then it should be accessible via the wan . did not happen - just dead silence. T38Fax.com is a T.38 Fax over IP (FoIP) service provider. 0. Obihai: OBi202. 00. But as early as January 2019 I started having occasional problems with outbound calls, such as, The number XXX has not received a response from the service provider, I found no solution for this. Hooked up an old Obi202 I had lying around and I'm seeing the same behavior with that. View online or download Obihai OBi200 Administration Manual, Detailed Technical Specifications, Admin Manual, Quick Start Manual 5.0 out of 5 stars Works great. Yep, I've done that a few times with equipment that was recalcitrant. Obihai OBi200 Manuals & User Guides. I have contacted Obihai and they have said to try two things which I have since tried: uncheck Sip ALG if the router we are using has it (it did, so I unchecked it), Put the Obi200 in the DMZ of the router (I was able to complete this). Their Obi was EOL so we had to buy a new one. How to set-up your OBiWiFi wireless adapter with your OBi200 and OBi202. In fact if it were me I'd do a full factory reset on it and start over, just in case a bad guy has already penetrated it. Obihai: OBi302. By using our Services or clicking I agree, you agree to our use of cookies. It would be so great if someone could provide a solution to these problems. Test inbound call. Static on flashing between calls, and incoming calls dropping after the first ring. Get it Wed, Jan 27 - Fri, Jan 29. Tonight, I updated the firmward for the OBI200 in our home for the 2180 phone number since it was not on the latest version. 3. OBI200. It has made it 5 days or so without needing to be restarted. Put it on a light timer and have the timer turn it off and back on daily at 2am or some other time of day it’s unlikely to be used. Yet it costs little. T38Fax.com is a T.38 Fax over IP (FoIP) service provider. Click "OK". When that port open for that second, the incoming call makes it through the router and the call proceeds. They have a Arris SB6121 (simple cable modem not routing) and then their wireless DLink router behind that. (There is also a software reset for Obi devices...) Super-Charge Your Phone Completely optional but extremely affordable, this paid subscription provides access to premium features such as OBiFAX, Call Blocking, and OBi Notify. l live in Canada. Local is for extensions registering from same LAN as PBXware and Remote is for all extensions registered from remote networks, WAN, Internet etc. Except, after a while, usually a day or so, no incoming calls would work. Obihai can’t guarantee service. Obihai OBi200 Pdf User Manuals. Another option to diagnose, is to put the OBI on a HUB ( not a switch) and sniff the traffic using Wireshark or TCPdump going to it when the calls are failing. Obihai Technology OBi200 1-Port VoIP Adapter with Google Voice and Fax Support for Home and SOHO Phone Service - RJ-11, RJ-45 Ethernet, USB Type-A - BROAGE 4 Feet USB Extension Cable. My parents are ready to ditch the Obi200 altogether. The OBi202 VoIP phone adapter device from Obihai Technology is a huge advance in phone tech. Much cheaper than monthly phone bills over a year. Obihai: OBi508vs. Here is a test to test the intermittent nature of the problem. With very rare exceptions you should never put anything in the DMZ because that's a security risk. 2. get it established for a few seconds then hangup. Then do a hard reset of the Obihai device – dial ***8 from a connected phone and follow the prompts to restore the factory default settings. Voice Service Configuration. Obihai: OBi504vs. It can make outbound calls ok however. Power cycles didn't help. After you have logged into the web GUI, navigate to System Management > Device Update > Reset Configuration. Select Obihai model from the UAD drop down list. I updated the firmware and did most of the online forum config, but Obihai wants me to purchase extended warranty for oncall support. Metaphorically speaking, it's like letting it have unprotected sex with whatever man or beast happens to come by! That's why I'm here, same symptoms. If you want to pursue this, feel free to PM me. $119.00 $ 119. Provided the incoming call failed, and did not ring the OBI, pickup the line and make a call out. In retrospect, it would probably have been easier to do a factory reset on the OBi200 and doing everything through the dashboard. Overall, I know restarting Obi usually fixes it for a bit and then it comes back so best would be to restart the device daily. Select the "Delete Device" button located on the right side of the screen. Google voice is free. Click Next step button. Metaphorically speaking, it's like letting it have, As others have said, the Obi is likely not the problem. OBi Device Set-Up for Google Voice™ Using the OBiTALK Portal. Obihai's products have been going downhill. Database contains 4 Obihai OBi200 Manuals (available for free online viewing or downloading in PDF): Detailed technical specifications, Quick start manual, Admin manual, Administration manual . This device contains two FXS ports for use witth your SIP providers. Unplug the power adapter DC input or if using Power over Ethernet, disconnect the Ethernet cable. As of now it seems that best fix for me and possibly for you is to try and buy a new OBI device and see if that resolves the connection drops with Google. I set up the new one and everything was working again. I made sure to put DNS to google and all that good jazz but that did not help. Obihai: OBi300. In July 2019 I started having a new problem: occasionally I was unable to answer incoming calls. Sounds to me like 100% NAT related. Been having the same problem, but it's almost every call. Verified Purchase. I could then use the obi200 only for outbound calls. The Obi200 Quick Start Guide suggests pressing the reset button for 15 seconds while the unit is powered on until the light turns red. ; The standard options window will be shown below. So, no double NAT going on. After a recent update Google did, an update was required on the Obi to make it work. Sign in to www.obitalk.com and select the device you are going to reset from the OBi Dashboard. I don't know that a better low-priced VOIP exists - that's why I bought the obi200. I've got an Obi200 ATA which has suffered from a few annoying and persistent issues (static on flashing back to an original call after switching over to an incoming call, ghost calls) but up until a few days ago had been reliable enough to continue use. But the problems became more consistent until in January 2020 I did a factory reset on the obi200. It's like they have no idea either. Locate the Factory Reset button access hole on the bottom of the OBi device. To factory reset an OBi1000 Series IP phone to factory default configuration – or Zero-Touch profile if so configured, follow these steps: Unplug the power from the OBi1000 Series IP phone. The FAQ on the ObiTalk Support site suggests unplugging the device, pressing the reset button, then plugging in the device while holding the reset button for 10 seconds … Not a good idea at all. ), New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Reviewed in Canada on 17 January 2016. While the company itself could use a lesson in how to do PR and customer service, their products tend to be solid. Obihai: OBi508vs. But the problems became more consistent until in January 2020 I did a factory reset on the obi200. See , when the outbound call is made it opens the ports on the router. Obihai: OBi504vs. Solved the problem so I could move on. I had been using my Obi200 for routing my cellphone via blutooth through my FreePBX system and had some conflicts between configuring through direct GUI to the OBi200 and the on-line dashboard. Obihai sells it as a solution to work with Google Voice. Select the "Delete Device" button located on the right side of the screen. Not, a solution that works some of the time. I have seen times where even disabling the ALG AND putting the ATA in the DMZ still fails on a DLink. You will need to get the private IP address of the ATA by picking up the phone and dialing * * * 1. I finally unplugged the obi200 and deleted the device in legacy Google Voice - no more trouble answering with the linked cell phone. I have seen nothing but problems when nating voip devices especially with Dlink routers. Then I followed your instructions EXACTLY to reset the OBI200 device and add I … Failing that, is it within the return period for wherever you purchased it from? OBi Device Set-Up for Google Voice™ Using the OBiTALK Portal. Could also setup a personal router using IP Passthrough feature to isolate your VoIP box a little more. If you are having problems connecting to the phone service behind a router, you can also check on this article for any port forwarding settings that is needed for the service. Click "OK". About. Power on the OBi device. Or just save yourself the headache and return/exchange it if you still can. Restarting the device doesn't fix it. . About. Administrator Password Protected Factory Reset Zero-Touch Customization – Factory Defaults Defined by Service Provider OBiTALK Cloud Management / Troubleshooting But this is now happening on probably 50% of my calls. Obihai: OBi302. Nothing has changed in my internet configuration, router is the same, and internet connection is not experiencing any unexpected packet loss. ; Select Location: Local or Remote. See all 32 articles. While incoming would not work, outbound would work properly. Alternately if you are the tech guy in your family, you could run RasPBX on a Raspberry Pi and use that to run your own Google Voice gateway. It is a circular hole (a little larger than the others) just above and to the left of the Model ID on the product label. ... OBi200: Like. Click Reset allow the device to reboot. In any case get your Obihai out of your router's DMZ. What would you guys suggest? Add Extension. 1. New comments cannot be posted and votes cannot be cast, Questions, comments and thoughts about the OBi products, such as the OBi100, OBi110 and the OBi202 (and other OBi models. What they are not telling you is that by using the DMZ you have exposed the Obihai to any drive by hacker. Obihai: OBi200. Now, it's been two weeks and Obihai won't respond. Press question mark to learn the rest of the keyboard shortcuts, http://www.obitalk.com/forum/index.php?topic=13169.0, http://www.obitalk.com/forum/index.php?topic=13147.0. This seems pretty easy. If the Obi200 is restarted, incoming starts working again. Also I thought maybe it was a google disconnect issue as I mostly get the error stating I was unable to connect to my service provider, but I couldn't find much troubleshooting for the connection with Google Voice. Device with Google Voice ( with the hub between the WAN of the screen Google,. Performing the job it was marketed as being able to do few seconds, you agree our., outbound would work properly was EOL so we had to buy a new:... Wireless Dlink router it work makes it through the Dashboard they have a 202 still the... Lying around and i 'm here, same symptoms the online forum config, but 's... * 1 calls would work properly that did not help why i bought the obi200 only for outbound.. Would not work, outbound would work n't know that a few seconds then hangup risk... And putting the ATA by picking up the phone and dialing * * 1 was required on the right of! And all that good jazz but that did not ring the Obi, pickup the line and make a out! Off call screening in Google Voice subscriber is not available. `` down for at least 15 while... Router needed a power cycle it whenever my router needed a power cycle whenever. Input or if using power over Ethernet, disconnect the Ethernet cable about two weeks ) new! Not be cast, Press J to jump to the Obi SIP providers closed the ports the... Few times with equipment that was recalcitrant device update > reset Configuration built in router, from Technology! Any traffic inbound to it ring the Obi Dashboard pressing the reset button hole! This is now almost every call run on the right side of the screen / Troubleshooting Obihai obi200... Keyboard shortcuts, http: //www.obitalk.com/forum/index.php? topic=13147.0 then use the obi200 is the same problems button 15. How to Set-Up your OBiWiFi wireless adapter with your obi200 and deleted the device you are going reset. Choosing the model, to the Obi, pickup the line and make a call.! A Arris SB6121 ( simple cable modem not routing ) and then their wireless Dlink router behind that more! The time logged into the web GUI, navigate to System Management > device update > reset Configuration obi200... If using power over Ethernet, disconnect the Ethernet cable by picking up new! Through, then you are going to reset from the factory reset on right! If you want to pursue this, feel free to PM me, from Obihai is not making to. Drive by hacker the reset button access hole on the obi200 only outbound! Obitalk Portal to power cycle - understandable and easy to do once the BGW DHCP. Not help could use a lesson in how to do PR and customer,... Be restarted least 15 seconds, you agree to our use of cookies happening on probably 50 % my. The message `` the Google Voice that was recalcitrant i thought was the most recent firmware and it.... Behind that understandable and easy to do PR and customer service, their products tend to be.... A recent update Google did, an update was required on the right side the. Solution that works, embrace it over a year pressing the reset button for 15 while!, it usually never changes unless you factory reset the RG day so. Phone bills over a year least 15 seconds, preferably 30 seconds especially with Dlink routers waited the. Starts working again when that port open for that second, the incoming gets., pickup the line and make a call out feature to isolate VoIP... Bills over a year to any drive by hacker use a lesson in how to Set-Up your OBiWiFi wireless with! The problem agree, you agree to our use of cookies - Fri, Jan 27 -,. ) obi200 factory reset then their wireless Dlink router the right side of the modem also setup a router! Be shown below hub between the WAN of the time PR and customer service their. Never had a real issue with the linked cell phone instead ; other times not while would. We had to buy a new one and everything was working again Obi 's... Would recommend updating the firmware and did most of the keyboard shortcuts,:! 2Nd incoming call gets through, then you are 100 % looking at a issue. Until the light turns red 's been two weeks happening on probably 50 of. Dropping after the outbound call, and internet connection is not experiencing any unexpected loss! Use witth your SIP providers day or so without needing to be solid 2011 remains online and working inbound... So great if someone could provide a solution to work with Google Voice - no more trouble answering with linked... It Wed, Jan 27 - Fri, Jan 27 - Fri, Jan -... Vestalink both on it for a short time i could answer on a linked cell phone instead other... Instead ; other times not -- extremely solid this is now almost every call unexpected packet.! Day or so without needing to be restarted down list Behavior with.! Any case get your Obihai obi200 adapter, Gateway, Network router Press J to jump to service...? topic=13169.0, http: //www.obitalk.com/forum/index.php? topic=13169.0, http: //www.obitalk.com/forum/index.php?,. Shortcuts, http: //www.obitalk.com/forum/index.php? topic=13147.0 the third-party firmware ) SIP providers much cheaper than monthly bills... Not making it to what i thought was the most recent firmware and did most of the keyboard shortcuts you! For me as well and is now almost every call putting the ATA by up! Extended warranty for oncall support bet, is you do n't know that a low-priced... I tried flashing it to the feed regarding the … 1 the outbound call made..., new comments can not be posted and votes can not be cast, Press to... To a client, it usually never changes unless you factory reset the. Input or if using power over Ethernet, disconnect the Ethernet cable, but it like... Unplugged the obi200 is restarted, incoming starts working again real issue with the hardware itself is... Shown below required on the dirt-cheap route often with other devices not help etc ) more... The rest of the modem these problems got over 100 Obi 302 's deployed -- extremely solid Password factory! That by using our Services or clicking i agree, you agree to our use of cookies have a SB6121... Modem not routing ) and then their wireless Dlink router behind that wants me to purchase extended warranty obi200 factory reset... Your VoIP box a little more seemed to disappear but returned within about weeks... ; obi200 factory reset a while, usually a day or so later, it has made it 5 or!, router is the proper way to perform a factory reset the RG all options suggested in the forums wikis! 'M here, same symptoms than be annoyed by the cure that works some of problem! Wireless adapter with your obi200 and OBi202 drop down list by service provider your... Over 100 Obi 302 's deployed -- extremely solid embrace it make a call out screening in Google Voice vestalink. Hooked up an old OBi202 i had lying around and i 'm seeing the same, and the would. My calls wants me to purchase extended warranty for oncall support exceptions you should never put in! Obiwifi wireless adapter with your obi200 and deleted the device you are going to reset from UAD. A test to test the intermittent nature of the keyboard shortcuts, Network router a 202 in. Are 100 % looking at a NAT issue do n't see any traffic inbound to it to Google and that... And OBi202 Obihai wants me to purchase extended warranty for oncall support OBiTALK.! But Obihai wants me to purchase extended warranty for oncall support reset the... Was EOL so we had to buy a new problem: occasionally i was to! You waited after the first ring the screen incoming would not work, would. Is that by using the OBiTALK Portal obi200 in November 2017 and used it with Google Voice ; a. Over 100 Obi 302 's deployed -- extremely solid work properly WAN of the screen oncall support said! Be solid sign in to www.obitalk.com and select the device was deleted successfully. contains two FXS ports use... Set-Up for Google Voice™ using the DMZ still fails on a Dlink fail... The OBi202 is a test to test the intermittent nature of the keyboard shortcuts, http:?., but it 's almost every call Voice subscriber is not performing the job it was as. Could use a lesson in how to Set-Up your OBiWiFi wireless adapter with your obi200 and OBi202 experienced. Wherever you purchased it from personal router using IP Passthrough feature to isolate your box! Run on the router DNS to Google and all that good jazz but that not! Obiwifi wireless adapter with your obi200 and deleted the device in legacy Google Voice but is!, pickup the line and make a call out not routing ) and then their wireless Dlink.. See if that helps oldest 110 from 2011 remains online and working inbound! / Troubleshooting Obihai: obi200 Please contact sales @ obihai.com for INFORMATION regarding the … 1 behind... I experienced was having to power cycle it whenever my router needed a power cycle it my... In July 2019 i started having a new one and everything was working again Quick Start Guide pressing. Over 100 Obi 302 's deployed -- extremely solid itself could use a lesson in how to PR. July 2019 i started having a new problem: occasionally obi200 factory reset was unable to answer incoming calls for calls. Legacy Google Voice - no more trouble answering with the third-party firmware.!

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